This Privacy Policy explains how information is collected, used, disclosed, and managed when you use YorkRadonHelp.com, including when you submit a request for radon-related help.
YorkRadonHelp.com is operated by Full Stack Monkey, LLC. HomePros Team supports communications, reviews and manages service requests, and may facilitate introductions or referrals to participating independent providers.
York Radon Help and HomePros Team do not perform radon testing or mitigation. Participating providers are independent businesses.
1. Information We Collect
We may collect information you provide directly through YorkRadonHelp.com, including when you submit a service request or communicate with us.
Depending on how you use the site, this may include:
- your name
- phone number
- email address
- ZIP code or general service location
- preferred contact method
- information you provide about your radon result, testing situation, property, or service request
- messages or other information you choose to provide
- consent and communication-preference records
Please do not submit sensitive information that is not reasonably necessary for your service request.
We may also collect limited technical information necessary to operate and protect the website, such as browser or device information, request logs, security information, and cookie or browser-storage preferences.
When optional analytics or advertising/marketing technologies are configured and you have permitted the applicable category, those technologies may also collect information as described below.
2. How We Use Information
We may use information collected through YorkRadonHelp.com to:
- receive, review, and manage service requests
- communicate with you about your request
- ask follow-up questions when information is needed
- facilitate an introduction or referral to a participating independent provider
- coordinate request-related communications
- maintain records of consent, communication preferences, and opt-out requests
- operate, maintain, troubleshoot, and secure the website
- detect or prevent misuse, fraud, or security issues
- understand website usage when optional analytics have been permitted and configured
- support advertising or marketing activities when those technologies have been permitted and configured
- comply with applicable legal obligations
- resolve disputes or enforce applicable website terms
Submitting a request does not guarantee that a participating provider will be available or accept the request, and it does not obligate you to purchase services.
3. HomePros Team and Service Requests
HomePros Team supports communications and reviews and manages service requests submitted through YorkRadonHelp.com.
Depending on the request, HomePros Team may contact you for additional information, provide request-related updates, or facilitate an introduction or referral to a participating independent provider.
HomePros Team does not perform radon mitigation and does not automatically assign a contractor simply because a request is submitted.
Provider availability may vary.
4. Participating Independent Providers
Information from a service request may be shared with one or more participating independent providers when reasonably necessary to facilitate an introduction, referral, evaluation, testing inquiry, mitigation inquiry, appointment coordination, or other request-related activity.
Participating providers are separate businesses. They are responsible for their own:
- evaluation and testing services, where applicable
- recommendations
- mitigation-system design and scope
- pricing and estimates
- scheduling and availability
- certifications and qualifications
- contracts and payment terms
- warranties and service commitments
- work performed
- privacy practices
Once you interact directly with an independent provider, information you provide to that provider may be handled under the provider's own privacy practices and policies.
York Radon Help and HomePros Team do not control every independent provider's data practices.
5. Communications
When you submit a service request and provide the applicable consent, you may receive communications related to that request from York Radon Help, HomePros Team, and participating independent providers.
These communications may include:
- follow-up questions
- request updates
- provider introductions or referrals
- appointment or scheduling coordination
- service-related communications
- requests for feedback about your experience
The methods used may depend on the contact information and preferences you provide.
You may request that certain communications stop by following an available opt-out instruction or by contacting us at support@homeprosteam.com.
Some operational communications may still be necessary to process an active request, document preferences, address security issues, or comply with legal obligations.
6. How We Share Information
We may disclose information:
- to HomePros Team for request management and communications
- to participating independent providers in connection with a service request
- to vendors or service providers that support website hosting, communications, security, technical operations, or other business functions
- when reasonably necessary to protect the website, users, our rights, or the rights of others
- when required by applicable law, legal process, or governmental request
- in connection with a business transaction such as a merger, acquisition, financing, restructuring, or sale of assets, subject to applicable requirements
We do not treat a homeowner's service request as permission to publicly disclose personal information.
7. Data Retention
We retain information for as long as reasonably necessary for the purpose for which it was collected and for legitimate operational, legal, security, and recordkeeping needs.
As an operating practice, service-request information may generally remain in active request-handling workflows for approximately 30 days. Some information may be retained longer when reasonably necessary for purposes such as:
- maintaining consent or opt-out records
- complying with legal obligations
- resolving disputes
- preventing fraud or abuse
- maintaining security records
- documenting communications
- meeting legitimate operational or recordkeeping requirements
This approximately 30-day operating practice should not be interpreted as a guarantee that every copy, log, backup, consent record, or record held by an independent provider is automatically deleted after exactly 30 days.
Participating independent providers may maintain their own retention practices for information they receive.
8. Cookies, Browser Storage, Analytics, and Advertising
YorkRadonHelp.com uses cookies, browser storage, pixels, and similar technologies for essential website functionality and, when permitted by your preferences, analytics and advertising or marketing purposes.
Essential
Essential technologies support functions necessary to operate the website and remember certain site preferences.
This may include first-party browser storage, including localStorage, used to remember your cookie-consent choices and support essential website functionality.
Essential technologies remain enabled because the website relies on them for basic operation.
Analytics
The website is configured to support analytics technologies such as Google Analytics and Microsoft Clarity.
These technologies are not considered active merely because the website is capable of supporting them. They require applicable vendor configuration and are subject to your Analytics preference.
When analytics technologies are configured, they should remain disabled unless you permit Analytics.
Advertising / Marketing
The website is configured to support advertising or marketing technologies such as Meta Pixel. Google advertising functionality may also be supported if separately configured.
These technologies are not considered active merely because the website is capable of supporting them. They require applicable vendor configuration and are subject to your Advertising / Marketing preference.
When advertising or marketing technologies are configured, they should remain disabled unless you permit Advertising / Marketing.
By default, Analytics and Advertising / Marketing are denied until you make a selection that permits them.
The service-request form remains available if you reject non-essential technologies.
At the time of this policy's last update, our technical review found that analytics and advertising/marketing vendor scripts were not active on the site. If those technologies are activated later, they should be loaded according to the consent preferences described in this policy.
9. Your Cookie Choices
YorkRadonHelp.com provides controls for managing non-essential technologies.
Available choices include:
Accept All — permits optional Analytics and Advertising / Marketing categories in addition to Essential technologies.
Reject Non-Essential — keeps optional Analytics and Advertising / Marketing technologies disabled while allowing Essential functionality.
Manage Preferences — allows you to review and select available categories.
The categories are:
- Essential
- Analytics
- Advertising / Marketing
Essential functionality remains enabled.
By default, Analytics and Advertising / Marketing are denied. When optional vendors are configured, your stored preference determines whether technologies assigned to those categories may activate.
Your consent preference may be stored using first-party cookie-consent or browser-storage functionality, including localStorage.
You can reopen the consent controls through Cookie Preferences in the website footer.
Rejecting non-essential technologies does not prevent you from submitting a radon service request.
10. Your Privacy Choices
Depending on your location and applicable law, you may have rights or choices concerning personal information.
You may contact us to:
- ask questions about information you submitted through YorkRadonHelp.com
- request correction of information where appropriate
- request deletion where applicable
- update communication preferences
- make an applicable privacy request
Some information may need to be retained despite a request when required or permitted for legal, security, fraud-prevention, consent-record, dispute, or legitimate operational purposes.
We may need to take reasonable steps to verify a request before acting on it.
To make a privacy request, contact:
11. Security
We use reasonable administrative, technical, and operational measures intended to protect information handled through the website.
No internet transmission, website, storage system, or electronic communication method can be guaranteed to be completely secure. You should use reasonable care when deciding what information to submit online.
12. Third-Party Websites and Services
YorkRadonHelp.com may link to third-party websites, including government resources and independent provider websites.
Those websites are governed by their own terms and privacy practices. This Privacy Policy does not control the privacy practices of third parties merely because YorkRadonHelp.com links to them.
Similarly, participating independent providers may use their own websites, communications systems, scheduling platforms, payment tools, and other services.
13. Children's Privacy
YorkRadonHelp.com is intended for adults seeking homeowner or property-related radon information and services.
The website is not intended for children under 18, and we do not knowingly seek to collect personal information from children through the service-request process.
If you believe a child has submitted personal information through the site, contact us at support@homeprosteam.com.
14. Changes to This Privacy Policy
We may update this Privacy Policy when website practices, service-request processes, technologies, legal requirements, or other relevant circumstances change.
When the policy is materially revised, the Last updated date at the top of this page should be updated.
Changes should not be described as retroactively altering a consent choice where applicable law requires otherwise.
15. Contact Us
Questions about this Privacy Policy or privacy practices related to YorkRadonHelp.com may be directed to:
Full Stack Monkey, LLC
Email: support@homeprosteam.com
Mail: 1205 Glenn Dr., Jacksonville, FL 32218
YorkRadonHelp.com is operated by Full Stack Monkey, LLC. HomePros Team supports communications, reviews and manages service requests, and may facilitate introductions or referrals to participating independent providers.
York Radon Help and HomePros Team do not perform radon mitigation.